Managing Changes in Care
Informed Medical helps facilities deliver education related to those changes and document that communication in the patient chart.
Changes in care are common in skilled nursing. When a resident’s condition, treatment plan, or risk profile changes, clear communication is essential.
Why Changes in Care Matter
A change in care may involve:
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New medications
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Updated treatment plans
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Skin breakdown interventions
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Mobility changes
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Increased fall risk
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Infection precautions
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Diet modifications
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Hospital transfers
Each change may introduce new risks or considerations. Communicating those risks clearly helps ensure responsible parties are informed.
Sending Education After a Change
When a change occurs, facilities can:
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Send targeted education related to the diagnosis or treatment
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Reinforce risks and benefits
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Share updated policies or facility documents
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Request acknowledgment through signable forms if needed
This allows families to review information in writing and reference it later.
Documenting Communication
When education is sent through Informed Medical, the system tracks:
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Delivery
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Opens
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Downloads
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Signatures
Confirmation activity is timestamped and uploaded back into PointClickCare. This creates documentation that communication occurred and supports compliance.
Using Automation and Manual Tools
Automation may already be delivering baseline education based on diagnoses.
Manual communication can be used when a specific event or change requires additional clarification or follow up.
Using both approaches ensures consistent coverage while allowing flexibility for real-time situations.
Supporting Clear Documentation
Managing changes in care is not only a clinical process but also a communication process.
Informed Medical helps facilities standardize how change-related education is delivered and ensures it is documented clearly and consistently.