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How To: Void a Sent Education Report

Learn how to invalidate a report link if education was sent in error or should no longer be accessible.

Summary

If education was sent by mistake or should no longer be available, you can void the report from the History tab. Voiding a report disables the access link so recipients can no longer view the educational packet.

Main Points

Access the History Tab

To void a sent report:

  1. Click the Communication dropdown in the left navigation.

  2. Select History.

This page displays all previously sent reports.

Locate the Report

You can:

  • Use the search bar to find the specific report.

  • Apply filters to narrow down results.

Once you locate the correct report, proceed to the next step.

Void the Report

  1. Click the three dots next to the report.

  2. Select Void.

This action immediately invalidates the access link.

What Happens After Voiding

  • The original email or text message remains in the recipient’s inbox.

  • The link inside the message will no longer open the educational report.

  • The report content becomes inaccessible through that link.

This ensures the education is no longer available for viewing.

Key Insights

  • Voiding a report disables the access link immediately.

  • The original communication message cannot be removed, but the report link becomes inactive.

  • Use this feature if education was sent in error or should not remain accessible.

  • The action is completed directly from the History tab.