How to Improve Completion Rates

Completion rate reflects how many residents or responsible parties have opened, reviewed, and completed the education sent through Informed Medical.

Improving completion rates strengthens documentation, supports compliance, and ensures families are properly informed.

The most common reason for low completion rates is incomplete or incorrect contact information.

Review the Contacts tab regularly and confirm:

When contact information is accurate in PointClickCare, reports are delivered successfully and families can engage.

Completion improves when families understand why they are receiving education.

During care conferences, admissions, or change-in-condition calls, let families know:

When families expect the message, they are more likely to open it.

Timely communication increases engagement.

Send education:

Delays reduce relevance and response rates.

If completion remains low:

A quick reminder can significantly increase completion.

Use the Dashboard to track:

Identify trends early and address gaps before they grow.

To improve completion rates:

Consistent processes lead to stronger documentation and better family understanding.

This article outlines practical steps to increase engagement and completion.