Family View: What Education Looks Like

Summary

When education is sent through Informed Medical, families and responsible parties receive an email notification with access to a structured informational packet. The packet includes a letter, selected videos, educational documents, and options to download or print materials.

Main Points

Email Notification

When education is sent, the recipient receives an email.

The email includes:

• A notification that an informational packet is ready

• The facility name, clearly displayed

• A button to access the packet

This helps the recipient immediately recognize who the communication is from.

Opening the Informational Packet

When the recipient clicks the access button:

• A new browser tab opens.

• The selected explainer video begins playing automatically.

This allows the recipient to immediately engage with the content.

Inside the Packet

As the recipient scrolls, they will see:

• An introductory letter explaining why the information was sent

• The explainer video, which can be replayed

• The educational documents selected by the facility

The layout is structured and easy to navigate.

Available Actions for the End User

Within the packet, the recipient can:

• Download the documents

• Print the materials

• View a high level summary of all included documents and videos

These options allow families and responsible parties to review and retain the information in a format that works best for them.

Key Insights

• The facility name is clearly displayed in the email.

• Videos begin playing automatically to increase engagement.

• The packet includes both a letter and structured educational materials.

• Documents can be downloaded or printed.

• A summary view provides a clear overview of included content.