Automation vs Manual Communication

Automated Communication

Automated communication, shown in the Scheduled section of the platform, runs in the background based on resident data synced from PointClickCare.

This may include:

• Diagnosis-based education

• Treatment-related education

• Baseline risk disclosures

• Essential Documents selected by the facility

Automated communication ensures residents and responsible parties receive consistent education without requiring staff to manually send each report.

Automation is designed to provide ongoing coverage and reduce documentation gaps.

Manual Communication

Manual communication allows staff to send education intentionally based on real-time events or conversations.

Examples include:

• Following a care conference

• Addressing a change in condition

• Responding to a family concern

• Sending targeted education on a specific topic

• Sending custom reports or signable forms

Manual communication gives facilities control and flexibility when additional clarification or documentation is needed.

How They Work Together

Automation ensures consistent delivery of education across residents.

Manual communication supports situational follow up and real-time documentation.

Facilities that use both approaches tend to see stronger documentation coverage and engagement.

Automation should not replace intentional communication. It provides structure and consistency, while manual tools support specific interactions.

Automation provides baseline coverage. Manual communication provides targeted follow up.