--- title: Automation vs Manual Communication description: Learn the difference between automated and manual communication in Informed Medical and how both work together to improve coverage, engagement, and documentation. --- [Skip to content](https://help.informedmedical.com/automation-vs-manual-communication#main-content) ![682e66a3cc766f21c9f39516\_IM-Transparent-BG-2](https://help.informedmedical.com/hubfs/682e66a3cc766f21c9f39516_IM-Transparent-BG-2.svg) Open main navigation Close main navigation How can we help you? - There are no suggestions because the search field is empty. 1. [Informed Medical Help Center](https://help.informedmedical.com/?hsLang=en-us) 2. [Getting started](https://help.informedmedical.com/getting-started?hsLang=en-us) # Automation vs Manual Communication ## Informed Medical supports both automated and manual communication. Understanding the difference helps facilities use the system effectively and consistently. #### Automated Communication Automated communication, shown in the **Scheduled** section of the platform, runs in the background based on resident data synced from PointClickCare. This may include: - Diagnosis-based education - Treatment-related education - Baseline risk disclosures - Essential Documents selected by the facility Automated communication ensures residents and responsible parties receive consistent education without requiring staff to manually send each report. Automation is designed to provide ongoing coverage and reduce documentation gaps. --- #### Manual Communication Manual communication allows staff to send education intentionally based on real-time events or conversations. Examples include: - Following a care conference - Addressing a change in condition - Responding to a family concern - Sending targeted education on a specific topic - Sending custom reports or signable forms Manual communication gives facilities control and flexibility when additional clarification or documentation is needed. --- #### How They Work Together Automation ensures consistent delivery of education across residents. Manual communication supports situational follow up and real-time documentation. Facilities that use both approaches tend to see stronger documentation coverage and engagement. Automation should not replace intentional communication. It provides structure and consistency, while manual tools support specific interactions. Automation provides baseline coverage. Manual communication provides targeted follow up. - [Getting started](https://help.informedmedical.com/getting-started?hsLang=en-us) - [Training Videos](https://help.informedmedical.com/training-videos?hsLang=en-us) - [Feature Overviews](https://help.informedmedical.com/feature-overviews?hsLang=en-us) - [How-To's](https://help.informedmedical.com/how-tos?hsLang=en-us) - [Role-Specific Guides](https://help.informedmedical.com/role-specific-guides?hsLang=en-us) - [Settings](https://help.informedmedical.com/settings?hsLang=en-us) - [Best Practices](https://help.informedmedical.com/best-practices?hsLang=en-us) [![682e66a3cc766f21c9f39516\_IM-Transparent-BG-1](https://help.informedmedical.com/hubfs/682e66a3cc766f21c9f39516_IM-Transparent-BG-1.svg "682e66a3cc766f21c9f39516_IM-Transparent-BG-1")](https://help.informedmedical.com/?hsLang=en-us) Copyright © 2026 Informed Medical, Inc. All Rights Reserved