Admissions Communication Playbook
Admissions is one of the most communication-heavy stages of a resident’s stay. Families are receiving large amounts of information, asking questions, and making important decisions.
Informed Medical helps facilities standardize education delivery during admission and document that communication in the patient chart.
Step 1: Confirm Contact Information
Before sending communication, confirm that responsible party contact information in PointClickCare is accurate.
Review:
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Email addresses
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Mobile phone numbers
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Contact titles
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Responsible party designations
Accurate contact information ensures reports are delivered successfully and documented properly.
Step 2: Deliver Baseline Education
During or shortly after admission, facilities commonly send:
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Skilled nursing level of care education
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General risk disclosures
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Fall risk information
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Infection risk information
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Noncompliance education
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Facility-selected Essential Documents
This establishes consistent communication from the start of the stay.
Step 3: Reinforce Financial and Benefit Education
Admissions often includes questions related to:
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The 100-day skilled benefit
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Insurance coverage
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Medicaid eligibility
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Payment responsibilities
Sending written education provides clarity and documentation.
Step 4: Track Engagement
Informed Medical tracks:
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Delivery
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Opens
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Downloads
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Signatures
If communication is not opened, staff can follow up as needed.
Step 5: Ensure Documentation in PointClickCare
All confirmation activity is timestamped and uploaded back into the resident’s chart in PointClickCare.
This creates documentation that education and disclosures were provided during the admission process.
Ongoing Follow Up
Admissions communication does not end on day one. As diagnoses are added or treatments begin, additional education may be generated automatically or sent manually as needed.
Using both automated and manual tools ensures consistent communication throughout the resident’s stay.